At Rider Transit, the health and safety of our customers and staff remain a top priority.
Thank you for doing your part to help keep our community healthy and safe!
Throughout the COVID-19 pandemic, we have continued to operate on our regular schedule. In order to to do this safely, we have implemented significant safety and cleaning procedures. We appreciate your patience and cooperation in helping us maintain a healthy environment for each other.
Properly worn masks are required when onboard Rider Transit vehicles and while inside the Rider Transit Center. If you do not have have a face covering, one will be provided free of charge.
UPDATE: Effective 2/2/2021, the CDC is requiring the wearing of masks on public transportation to help stop COVID-19. Transit operators must require all persons onboard to wear masks when boarding, disembarking, and for the duration of travel. Operators of transit hubs must require all persons to wear a mask when entering or on the premises of a transit hub. People must wear masks that completely cover both the mouth and nose when awaiting, boarding, traveling on, or disembarking public transportation.
Fare Free and Rear Door Entry
As of 5:30 P.M. on March 26th, 2020, until further notice Rider Transit suspended fare collection on all routes, including Paratransit. Customers who are able are required to enter and exit buses using the rear door whenever possible.
Rider Transit Vehicles
Contact surfaces on vehicles are being cleaned multiple times a day using disinfectant spray and wipes. Germicidal disinfectant is being used to mop the floors of vehicles when they return from service. Additionally, positive ionization sprayers are being used daily on each vehicle to disinfect surfaces. Certain seats onboard have been strategically taped off to encourage social distancing, and the maximum number of passengers on a vehicle at any given time is limited.
Rider Transit Center
The Rider Transit Center is cleaned on an ongoing, repetitive basis, with a particular focus on restroom facilities, sinks, faucets, water fountains, door pulls, handles, and countertops. All seating has been removed from the Transit Center waiting area to encourage social distancing. Multiple hand sanitizer stations have been set up throughout the facility. An HVAC ultraviolet light has been installed to help clean the air circulating through the building. A Rider Transit employee is posted at the front door of the Transit Center during business hours to ensure that anyone entering the building is wearing a mask.
Messaging from Public Health Officials
Through electronic messaging, Rider Transit is also encouraging all riders to abide by the direction of the CDC and our local health experts, including the Cabarrus Health Alliance, for up-to-date information and ways that each individual can help reduce the spread of the virus.