Welcome to Rider Transit.
Rider Transit serves the communities of Concord and Kannapolis, North Carolina. We are your public transportation solution, designed to connect you with the people you want to see and places you want to be. Rider Transit will continue to improve the quality of life for residents and visitors by providing a cost-efficient, readily accessible, intermodal means of mobility of those who want to use its services.
The Rider Transit Center was completed in 2010 and was designed to meet LEED Certified Gold requirements. It’s a terrific example of the continued commitment of Concord and Kannapolis to both protect our environment through energy and water conservation measures while improving the quality of life for residents and visitors to our communities.
Environmentally sensitive features of the project include water efficient landscaping; the use of low impact, rapidly renewable resources such as cork and rubber; recycled, low-emitting, regional, natural products; high efficiency machinery; occupancy sensors; and extensive use of natural light throughout.
Operational features of the Rider Transit Center include ten covered bus bays, customer seating, on-site customer service agents, employee break room, conference room, office space for Rider staff, and restrooms. Total cost of the project was $2.8 million. 80% of funding for the project was provided through a grant from the Federal Transit Administration, with an additional 10% coming from the State of North Carolina.
Rider Transit provides fixed route bus service and ADA Paratransit service to the Concord and Kannapolis communities seven days a week. Hours of operation are:
Monday – Friday: 5:30 am to 8:30 pm
Saturday – Sunday: 8:30 am to 8:30 pm
Customer Service is located in the main lobby of the Rider Transit Center and is open Monday – Friday from 6:30 am until 5:30 pm and on weekends from 8:30 am – 5:30 pm.
The Rider Transit Center facility is open Monday – Friday from 5:30 am until 7:30 pm and on weekends from 8:30 am to 7:30 pm.
Customers are permitted to wait in the lobby area of the Rider Transit Center or on the busway platform until the time of departure for the next round of buses from the Transit Center. At that point, all customers must depart. Loitering for longer than one round of buses will not be permitted.
Emergency Medical Transportation
Please note that Rider Transit does not provide emergency medical transportation services.
Visit the Rider Transit website home page or Facebook page for the latest information on system closings.
Rider Transit fixed route and ADA Paratransit service does not operate on the following holidays:
- New Years Day
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving Day
- Christmas Day
All other holidays follow regular service.
Ten hybrid buses with an eye-catching bright green and royal purple paint scheme travel the city streets of Concord and Kannapolis. Rider has eight routes that depart and arrive at the Transit Center located at 45 Transit Court, NW in Concord, NC 28025. All buses are ADA-accessible.
In addition to providing service to many local neighborhoods, the system carries passengers to and from many popular destinations in Cabarrus County. The buses also stop at many of the area’s major employers, allowing employees the flexibility of taking public transportation rather than cars to jobs.
The rack on the front of each Rider bus can accommodate two bikes. Mobility devices utilized by passengers must be secured in the Priority Seating area while on the bus. Strollers can be brought onto the bus, but children are not permitted to ride in strollers while on the bus. In addition, strollers must be closed and stowed safely while on the bus.
Requests for Proposals
Open requests: None at this time.
- RFP #090622 Demand-Response Scheduling/Dispatching System
- RFQ #101521 Concord, Kannapolis and Cabarrus County On Call Transit Planning Services
- RFQ #11042020 Professional Site Design and Engineering Services for Rider Transit Bus Stop Sites
- 2019.10.16- Electronic Fare Collection System RFP
- 2019.10.16- CAD AVL APC RFP
- 2019.10.16- On Board WiFi RFP
- RFQ: 2019 Professional Land Surveying for Rider Transit Bus Stop Sites
- 2018 Cabarrus County Long Range Public Transportation Master Plan
- 2017 July Rider Transit Marketing RFP
Rider Transit has established a Disadvantaged Business Enterprise (DBE) program in accordance with regulations of the U.S. Department of Transportation (DOT), 49 CFR Part 26. Rider Transit has received Federal financial assistance from the DOT, and as a condition of receiving this assistance, Rider Transit has signed an assurance bill that it will comply with 49 CFR Part 26.
Rider Transit’s policy is to ensure DBEs, as defined in Part 26, have an equal opportunity to receive and participate in DOT-assisted contracts. Rider Transit’s policy is to:
- Ensure non-discrimination in the award and administration of DOT-assisted contracts;
- Create a level playing field on which DBEs can compete fairly for DOT-assisted contracts;
- Ensure the DBE Program is narrowly tailored in accordance with applicable law;
- Ensure that only firms that fully meet 49 CFR Part 26 eligibility standards are permitted to participate as DBEs;
- Help remove barriers to the participation of DBEs in DOT-assisted contracts; and
- Assist in the development of firms that can compete successfully in the market place outside of the DBE Program.
The DBE Liaison Officer is responsible for implementing all aspects of the DBE program. Contact Rider Transit Customer Service for additional information at 704.920.7433.
Implementation of the DBE program is afforded the same priority as compliance with all other legal obligations incurred by Rider Transit in its financial assistance agreements with the DOT. Rider Transit has disseminated this policy statement to the Governing Board of the agency and all of the components of the organization. We have distributed this statement to DBE and non-DBE business communities that perform work for us on DOT-assisted contracts.
Click here for details about the North Carolina Department of Transportation Bidding and Award Process.
North Carolina DBE Program Information
Rider Transit is a drug-free workplace and an Equal Opportunity/Affirmative Action Employer. Qualified applicants are treated without regard to their race, color, creed, religion, nationality, place of national origin, age, marital status, veteran status, or mental or physical disability.
For available bus operator positions, please contact the following for employment questions:
- (630) 382-1104
For available Rider Transit administrative positions, please contact the following for additional information:
- (704) 920-5100
Thank you for your continued support of Rider Transit!
2019 Rider Transit Title VI Program Plan
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” (42 U.S.C. Section 2000d). The Federal Transit Administration works to ensure nondiscriminatory transportation in support of our mission to enhance the social and economic quality of life for all Americans. The FTA Office of Civil Rights is responsible for civil rights compliance and monitoring to ensure non-discriminatory provision of transit services.
Visit fta.dot.gov for more information
Rider Transit Policy Statement of the Civil Rights Act of 1964
Rider Transit is committed to ensuring that no person is excluded from participation in or denied the benefits of its transit services on the basis of race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964.
If you believe you have been subjected to discrimination under Title VI, you may file a written complaint with the Rider Transit Center at 45 Transit Ct NW, Concord, NC 28025; or call Rider Transit at 704.920.7433; or email the Transit Director at [email protected]. Although not required for use, a Rider Transit Title VI Complaint Form is provided for your convenience below (English and Spanish versions available).
- Rider Transit’s Complete Title VI Program Plan
- Rider Transit Title VI Complaint Form- English version
- Rider Transit Title VI Complaint Form- Spanish version
How to File a Title VI Complaint
You may file a signed, written complaint 180 days to the date of the alleged discrimination. You have the option to use the Rider Transit Title VI Complaint Form provided above. The complaint should include the following information:
- Your name, address and how to contact you (telephone number, e-mail address, etc.)
- How, why, when and where you believe you were discriminated against. Include the location and names and contact information of any witnesses. If the alleged incident occurred on the bus, give date, time of day and bus number.
- You must sign your letter of complaint.
Rider cumple con el Título VI
El Título VI de la Ley de Derechos Civiles de 1964 prohíbe la discriminación en base a raza, color o nacionalidad en los programas y actividades que reciben asistencia financiera federal. Específicamente, el Título VI sostiene que “ninguna persona en los Estados Unidos debe, en base a raza, color o nacionalidad, ser excluida de participar, negársele los beneficios de o ser sujeto de discriminación en cualquier programa o actividad que reciba asistencia financiera federal.” (42 U.S.C. Sección 2000d). La Administración Federal de Transporte (Federal Transit Administration, FTA) trabaja para asegurar un transporte sin discriminación en apoyo de nuestra misión de ampliar la calidad de vida social y económica para todos los estadounidenses. La Oficina de Derechos Civiles de la FTA es responsable de la supervisión y el cumplimiento de los derechos civiles para asegurar la provisión sin discriminación de los servicios de transporte.
Visite fta.dot.gov para obtener más información
Rider Transit declaración de política de la Ley de Derechos Civiles de 1964
Rider Transit está comprometido con asegurar que ninguna persona sea excluida de participar o se le nieguen los beneficios de sus servicios de transporte en base a raza, color o nacionalidad, tal como lo protege el Título VI de la Ley de Derechos Civiles de 1964.
Si piensa que ha sido sujeto de discriminación según el Título VI, puede presentar una queja por escrito en el Rider Transit Center en 45 Transit Ct NW, Concord, NC 28025; o llamando a Rider Transit al 704.920.7433; o envíe un correo electrónico al Director de Transito al [email protected]. Aunque no se requiere para su uso, se proporciona un Formulario de queja del Rider Transit Título VI por su conveniencia (disponibles versiones en inglés y español).
- El Plan completo del Programa Título VI de Rider Transit
- Formulario de queja del Rider Transit Título VI (version en español)
- Formulario de queja del Rider Transit Título VI (version en inglés)
Cómo presentar una queja del Título VI
Puede presentar una queja por escrito firmada hasta 180 días después de la alegada discriminación. Usted tiene la opción de usar el Formulario de queja del Título VI de Rider Transit que se proporciona arriba. La queja debe incluir la siguiente información:
- Su nombre, dirección y forma de contactarlo (número telefónico, dirección de correo electrónico, etc.).
- Cómo, por qué, cuándo y dónde considera usted que fue discriminado(a). Incluya la ubicación y los nombres e información de contacto de cualquier testigo. Si el alegado incidente ocurrió en el autobús, brinde la fecha, hora del día y el número del autobús.
- Debe firmar la carta de queja.
Found items turned into Rider Transit drivers or staff will be held at the Rider Transit Center Customer Service office at 45 Transit Ct, NW, Concord, NC 28025. Unclaimed articles will be discarded or donated after 72 hours. At the discretion of staff, any item may be discarded prior to 72 hours. To claim an item, please contact Customer Service at 704-920-7433 and be prepared to describe the item to the Customer Service representative. Items may be picked up during normal business hours Monday through Friday from 6:30 am to 5:30 pm.